Frequently Asked Questions
Everything you need to know about your ICON Amsterdam experience
What is the shipping time for my order?
We offer worldwide shipping. Orders are typically processed within 24 hours, and delivery times range from 2-5 business days depending on your location and the selected shipping method.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return or exchange through our online portal, and we will provide a prepaid shipping label where applicable.
How do I find the right size?
Detailed size guides are available on every product page. Our apparel is designed for a tailored fit; if you prefer a more relaxed feel, we generally recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options such as Klarna and Afterpay.
Are your products sustainably made?
At ICON Amsterdam, we prioritize high-quality fabrics and ethical manufacturing. We work closely with our production partners to ensure fair labor practices and are continuously increasing our use of organic and recycled materials.
Can I track my order in real-time?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.